Cousins Material House Ltd
7 Galliford Road
(No Counter Service)
+44 (0)1708 757800 08:30 am - 12:00 Mid day (GMT/BST)
Our telephone line is for placing orders only, to maximise call answering efficiency please have your account number and your item codes ready.
Our telephone staff are not technically qualified to answer questions, enquiries or deal with returns. Answering questions, enquiries and dealing with returns are only dealt with via the gold help & support button on our website where all issues will receive a one-hour response time from a Manager.
Questions, enquiries and returns:
We have replaced our e-mail service with our online support system where answering questions, enquiries and dealing with returns are dealt with via the green services button on our website where all issues will receive a one-hour response time from a Manager.
Your request (along with all Cousins responses) are logged and time stamped within your dashboard and are directly dealt with by the management team. All requests logged on this system allow an e-mail style communication directly with a manager and is also monitored by senior management.
If you wish to return an item please log in and enter your "dashboard" (at the top of the home page) and use the “my returns” function within your dashboard. Please be aware that any items returned without prior authorisation from the “my returns” function will not be recognised or accepted by Cousins regardless of any proof of posting\delivery. All items delivered to Cousins without prior authorisation will remain your property and will only be returned to you at your cost. Please see our full Terms & Conditions (Section 10). http://www.cousinsuk.com/page/TermsConditions.aspx
Due to the specialised nature of the industry and the variables with customer specific applications we are unable to provide individual technical advice on your requirements. Our website does provide all information to enable customers to identify and select their specific requirements.
If you need technical help we recommend you seek the assistance of a trade professional.
Company Reg No: 04890253
VAT Reg No: GB 247 5044 63