How do I contact Cousins?

Returns

If you need to return an item, that's fine. Providing the item is returnable, you can start a new return here.

Easy returns
Track returns progress
Direct communication with a manager

Start a Return

Replacements

If you have an issue with a product you have received and would like to request a replacement, get in touch.

Request replacements
Track replacement progress
Direct communication with a manager

Request a Replacement

Product Issues

If you would like to report an issue with a product you have received but do not wish to return it, get in touch.

Report product issues
Track open tickets
Direct communication with a manager

Report a Product Issue

Online Support

Answers to most questions can be found in our Help & Support section. Simply search for what you are looking for (e.g. 'Delivery'). If you still can't find an answer, you'll find ways to contact us via 'Help & Support' after searching for help topics*.

One hour response time
Direct communication with a manager

*existing customers only Get Support

Technical Advice

We cannot offer technical advice due to the specialist nature of the industry and customer-specific applications. Please visit our website for information to help you identify and select your specific requirements. For technical assistance, we suggest consulting a trade professional.

Company Address

Cousins Material House Ltd
7 Galliford Road
Maldon
Essex
CM9 4XD
UK

Company Details

Company Reg No: 04890253
VAT Reg No: GB 247 5044 63
EORI: GB247504463000
IOSS: IM3720007595
VOEC: 3015602

Management Team

Sam Cousins

Luke Cousins

Beth Cousins

Rob Leaney