Your Safety is Our Priority

At CousinsUK, the safety and security of our customers are of utmost importance to us. We are committed to providing you with a secure online shopping environment, and we employ multiple layers of security measures to protect your personal and financial information. Here's how we ensure your security: 

SSL Encryption Technology:

Our website uses SSL (Secure Socket Layer) encryption technology. SSL is the industry standard for e-commerce security and represents the best solution available for safeguarding online commerce transactions. This technology encrypts all the personal information you provide, including your credit card number, name, and address. This encryption ensures that your sensitive details remain confidential and unreadable.

Trusted Payment Processor - WorldPay:

CousinsUK partners with WorldPay, a reputable and globally recognised payment processing provider. When you make online payments through our website, all transactions undergo real-time cardholder authentication with your card-issuing bank. This authentication process employs 3D Secure technology, provided by Verified by Visa and MasterCard SecureCode, to add an extra layer of security. This password-protected identity check is designed to prevent unauthorised use of your credit and debit card details.

Forgotten 3D Secure Password

We understand that forgetting your 3D Secure password can be frustrating. Unfortunately, CousinsUK cannot assist with resetting or recovering 3D Secure passwords, as your bank manages this security feature directly. For your safety, the 3D Secure process is designed to be bank-specific, meaning your bank holds the tools necessary to help you recover or reset your password.

What You Can Do: If you have forgotten your 3D Secure password or are having difficulty completing the authentication process, please get in touch with your bank's customer service department. They will guide you through the necessary steps to resolve the issue and regain access to secure online shopping.

Data Protection:

We comply with data protection laws and regulations, including the General Data Protection Regulation (GDPR), to safeguard your personal information. We only collect and use data necessary for the provision of our services and will never share it with unauthorised parties.

Customer Responsibility:

We encourage our customers to practice good online security habits, such as using strong, unique passwords, keeping their login credentials confidential, and promptly reporting any suspicious activity.

Browser Security:

To maximize your online security, we strongly recommend that you download and install the latest version of your web browser. Keeping your browser up-to-date ensures that you benefit from the latest security enhancements and patches, further enhancing your protection while shopping with us.

At CousinsUK, your trust is of the highest importance to us. We continuously invest in security technologies and practices to keep your information safe. We are dedicated to providing you with a secure and hassle-free online shopping experience.