News

Any Condition: Second Hand or Damaged

Omega 550 Oscillating Weight (Part Number 1026)

Omega 563 Oscillating Weight (Part Number 1026)

These parts are only available on an exchange basis, so we need to acquire some unwanted damaged Weights for us to pay to get them exchanged in advance so we have a stock to avoid lengthy delays when a customer requires one.

Please Send in your unwanted damaged Weights to:

Rob Leaney (Director of Purchasing)

Cousins Material House Ltd

Unit J

Chesham Close

Romford

Essex

RM7 7PJ

UK

The customer said “I never thought of it like that I am astonished at the amount of calls you get and can now understand the reasons why”. at which point  the customer thanked me for the explanation and said he would log on and have another look at using the website.

We have extended our range of Cartier Movements that we have available.

The current list of calibres are:

057

157

175A

690

81

87 date @ 3h

87 date @ 6h

90

90.06

90.09

To order go to; Watch Parts > Watch Movements > Watch Movement Search by Make & Calibre...

Current Web Discount Departments

• Batteries…………….. .5% off                 • Jewellery Findings…...5% off

• Ear Piercing…………..5% off                 • Watch Parts…………..7 ½ % off

• Equipment…………….5% off                 • Tools…………………...5% off

• Consumables……..….5% off                 • Clock Parts……………7 ½ % off

• Books & Catalogues...5% off                 • Dreams & Emotions….5% off

Order on line and "Automatically receive a discount, which is shown in your shopping basket prior to purchase...

This discount is on top of all quantity discounts you may receive as well as any special offers like our twice a year cleaning fliud free carriage offer or items that have been specially reduced in price...

As from February we will no longer be posting out statements of accounts to our credit account customers.

Invoices will continue to be sent with your deliveries, these can “also” be view and printed off along with credit notes and statement balances online via your “Self Serve” at any time of day, at any time of the month.

You can select what invoices you want to pay plus pay online, totally secure and view payment receipts. Our 2010 New Catalogue has, on pages 3 and 4, help and explanation graphics on your “Self Serve” facility. Alternatively contact one of our very helpful Customer Services Account Managers (01708 757800) who will be more than happy to assist and advise.

Please help us to greatly reduce the amount of paper we use, it helps to cut costs which we will pass on as savings by way of extra additional discount for orders placed online.

Thank you

Anthony Cousins

Managing Director

Reduced paperless billing saves trees, creates less waste and uses less energy. Help us protect the environment.

Our 2010 Catalogue is free however there will be an “at cost” carriage charge for delivery. Search on item code: CMH2010

Frequently Asked Questions (access more Q & A via the Help button)

If you have a question which is not answered in this FAQ section please email your question to Anthony@CousinsUK.com.

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Q. I started to compile my order and left my PC for a length of time, when I returned to my PC the information in my basket was lost?

A. There is a save my basket button in your shopping basket that will allow you to return and add to your basket as many times as you wish. For this function to work you must have "Cookies" enabled on your PC, please also see the "I lose the screen I am working on" Q & A

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Q. After a while I lose the screen I am working on?

A. To keep your screen active at all times please follow this procedure: Tools - Internet Options - Select the Privacy tab - Select Advanced - Advanced - Check the Override automatic cookie handling and always allow session cookies, boxes. Please note any changes to computer settings are at your own risk, if you are unsure please seek advice from your internet provider.

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Q. The Web Site is too slow?

A. Cousins Web Site is hosted off site. The Web Server is multi quad core with SAS drives (the fastest you can get) and of the highest spec available, the server has unlimited loading and bandwidth capacity. If you experience slow user activity with your PC, the slowing effect could be one or a combination of the following:

1, Your web browser security settings.

2, Your local connection speed.

3, Your PC processor and memory limitations.

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Q. It would be helpful to have a remember me button.

A. The reason we do not have a remember me button is for security. If you are working where there are multiple people using the same computer it could be possible for an order to be placed on your account without your knowledge.

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Everyone who has purchased from us regardless of how (e.g. website, telephone, fax etc) has their own "Self Serve" account.

The access button for your "Self Serve" account becomes visible on the home page after you have signed in.

Cousins "Self Serve" empowers you, our customer to see total transparency of current and historic back orders and special orders and allows you to manage your own requirements and keep us on our toes by direct contact to our purchasing and accounts departments. You will be able to view, print off and pay your account by debit or credit card, totally secure and designed for simplicity and quickness of use; this is your information at your finger tips...

Self Serve Functionality

Orders:

• Quotes Pending - New

• Quotes Historic - New

• View back orders

• Chase up back orders

• Cancel back orders

• View back order history

• View special orders

• Chase up special orders

• Order history for the past year

When viewing back orders and special orders your can see exactly when you ordered the item, when we ordered the item, when the expected delivery date is and if there is a manufacturers delay (for what ever reason) you will see the explanation and also the new expected delivery date.

Accounts:

• View current invoices and credit notes

• Print current invoices and credit notes

• Pay via debit or credit card securely

• View and print payment receipts

Genuine Cartier 

We have available geniune Cartier stems, which are generally unavailable and restricted.

Calibes currently stocked are:

Calibre 57 which interchanges with calibes: 057, 157 & 257

Calibre 66 with a length of 6.45mm (overall)

Calibre 66 with a length of 14.00mm (overall)

Calibre 81

Calibre 83

Calibre 90 which interchanges with calibes: 087, 87, 87.06, 087.06, 090, 90.06, 687, 688 & 690

Generic Cartier

Also we have a popular range of Cartier generic parts:

• Crowns via menu - Watch Parts>Watch Parts Branded>Cartier Generic

• Crown Stones (Cabouchon) - Watch Parts>Watch Crowns,Correctors & Tubes>Watch Crowns>Cabouchon Crowns

• Glasses - Watch Parts>Watch Parts Branded>Cartier Generic

• Pendant Tube (part C9460)

• Very popular double Pendant Tube / Crown gasket (part C20786)

• Most Popular Case Back Screw (C9192)