To Login
Use your registered email and password in the boxes provided at the top left of each page. Once logged in you will see a link to your "My Profile" area.
Notice: As a security measure customers who have previously registered, will need to re-registered if your current login registration is not accepted.
To Navigate
You can follow the links on the home page to see product details or browse the product categories in the menu on the left hand side of the page.
Search
You can search for products by entering keywords or a manufacturer or Cousins reference. Try to keep keywords as specific as possible as the database contains many thousands of products.
To Buy
You can add items to your basket by entering a quantity and clicking the "Add" button. To complete your purchase follow the "View Basket" link near the top left of the screen.
My Profile
To complete a purchase you will need to create a profile, you should follow the relevant link at the bottom of the profile page.
FAQ
If you have a question which is not answered in this FAQ section please email your question to Anthony@CousinsUK.com.
Q. Why do we only accept single orders up to £500 including delivery for overseas orders?
A. This is for insurance purposes; couriers will only provide transit cover up to £500 unless an extra charge is paid.
We have found that in the vast majority of cases it is cheaper to send multiple deliveries.
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Q. Why do you send orders over certain weights and values by special delivery or courier?
A. 1st and 2nd class and Packet Post mail is uninsured and despatched at the customers risk and therefore can prove unpopular if it goes missing in transit.
Special delivery insures the product up to £250 - £500 respectively dependant on the value of the goods and can be traced through the internet.
If a parcel weighs more than 2 kgs we will send via a courier as Royal Mail will not accept anything over 2 kgs as standard post.
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Q. Why is there a re-stocking charge on my invoice?
A. As part of our Terms and Conditions we charge a re-stocking charge when goods have been returned to us.
This charge is only made where we have supplied goods correctly to our customers original order and is reflective of our costs to originally process the order and then having to process again for credit.
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Q. Why can I not add to my Internet order via e-mail or phone call once it's confirmed on the system.
A. Two reasons.
1. Your payment is processed by a secure third party company; therefore we have no access to your card details to make the extra charges, although we can make refunds.
2. It is possible that by the time we have received your e-mail your original order has been despatched, we do make every effort to combine orders where possible.
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Q. What is the best time to phone an order through?
A. Our call centre is open from 08:30 until 5pm and orders can be placed at any time in between those hours.
We have two mail collections a day, one at 12 noon and one at 5pm, we recommend you order as early as possible in an effort to ensure next day delivery.
This is based on customer feedback that a higher percentage of orders from the 12 noon collection are delivered next day.
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Q. Why are the prices in your catalogue different to the prices on your web site?
A. As with most publications listed prices are only valid for a limited period of time which is why we advise our customers they are only guide prices.
Our web site is updated on a dynamic basis and therefore is the most up to date way of viewing our products and prices.
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Q. How are your postage rates calculated?
A. We have a postage and packing charge based on the weight and value, we try to keep our rates competitive by using Royal Mail weight bands. The heavier the goods the higher the charge.
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